Objectives

To help professionals develop the management and leadership skills necessary for successful careers. Participants will learn strategies to help their organizations through training and retaining good people with effective leadership, communication, motivation, supervision, evaluation, and coaching strategies. Finally, participants will learn how to promote their organizations to existing and prospective customers/clients.

Course details

Expectations of the Manager (1 Hour)

Participants develop an understanding of the criteria for performance of supervisory personnel in organizations and learn why managers must perform significantly different functions than less experienced staff.  Participants will also identify and discuss the qualities of a good leader.

Managing Self and Priorities (1.2 Hours)

Participants are introduced to techniques that are designed to help them function better as managers. Self-tests are used so that participants can determine how they currently use their time, how effectively they delegate, and their ability to achieve work/life balance. Exercises illustrate and provide hands-on application for such activities as goal setting, prioritizing, organizing the workspace, limiting interruptions, learning to delegate, and utilizing assistants’ time efficiently.

Improving Communication Skills (1.6 Hours)

Cases and exercises are used to help participants learn the different ways managers communicate and how to be more effective communicators. For example, two-way communication, developing good listening habits, non-verbal communication, and acting as a role model are all explored.

Human Motivation (1.6 Hours)

The purpose of this session is to help participants understand their own and other people’s needs to accomplish their goals and those of their organizations. Participants learn about and obtain practice in applying basic motivational techniques.

Topics covered include employee engagement, management styles, and the difference between manipulation and motivation. Participants will discuss the three primary motivators: fear, incentive, and self-fulfillment.

Supervising, Evaluating and Coaching Staff (1.6 Hours)

This session focuses on the supervisory skills needed for proper delegation to assistants, effective on-the-job training, meaningful performance appraisals, and effective staff coaching. This section addresses the reasons for the many differences in assistants and how to deal effectively with staff with different needs. Skills are practiced during class using exercises that emphasize difficulties that managers face in supervising assistants.

Promoting Your Organization with Existing and Prospective Customers/Clients (1 Hour)

This session stresses the importance of everyone in an organization being committed to retaining existing customers/clients, even those who aren’t in traditional sales or marketing roles. Participants will explore the importance of promoting their organizations with existing customers/clients to retain existing business and to sell additional products and services to existing customers/clients. The traditional view of a “salesperson” is challenged by recognizing that every person in a company or firm is capable of promoting their organization to ensure its continuity and success.